Frequently Asked Questions

What is a Certified Pedorthist?

Board-certified pedorthists are orthotic and footwear experts who are trained in foot and lower-limb anatomy, pathology, biomechanics (study of human motion), shoe construction and modification, and orthotic fabrication.

What are orthotics?

An orthotic is a medical device that supports, aligns, corrects or prevents deformities, and improves the function for a specific part of the body. Foot orthotics are custom made to each foot and replace the liners of the shoes. Our orthotics are fabricated on-site and are built from appropriate materials, depending on the pathology and needs of the patient.

How much do custom foot orthotics cost?

A pair of orthotics costs $330. This fee includes the initial visit, the fitting, and the recheck visit (Click here to learn about each visit). We ask that a deposit of at least half down be made on the initial visit. The balance is due at the time the orthotics are dispensed. If an insurance claim is not filed, the charge will be discounted to $290. See the following question below to find out about insurance claims.

Do you accept my insurance?

We only file insurance claims with Blue Cross and Blue Shield. Most Blue Cross and Blue Shield contracts cover a portion of the cost of foot orthotics once the individual's deductible has been reached for the year. We will inform you of your cost when making an appointment with us. Most other insurance companies do NOT cover foot orthotics. Unfortunately, this is mostly due to Medicare not providing coverage. Please click here to read an article as to why there is confusion to Medicare covering foot orthotics claims. We will provide all the necessary billing codes and information so that you may file with your own insurance company for possible reimbursement.

What is the cost for additional pairs of orthotics?

We discount future pairs of orthotics to $266 when using your latest foot impressions. The models of your foot impressions will be given to you when you receive your orthotics. Please bring them with you for any future visits to our office.

Do you have insurance papers for me to submit to my insurance company?

Yes – With the exception of the claim form provided by your plan, we provide you with all the documents required to submit a claim. You will need to call the number on the back of your insurance card to request a DME claim form. Remember to submit your original prescription in addition to these documents.

When is a prescription needed?

Typically, a prescription is not needed to relieve minor aches and pains. However, when a medical condition is present, such as injury, diabetes, vascular conditions, or musculoskeletal/arthropathic deformities, a prescription is standard. A prescription can be written by any healthcare provider that is qualified to prescribe.

What is biomechanics?

Biomechanics is the study of human motion and how each movement affects the entire body. If the feet are not balanced correctly while in motion, all the joints up the line may be affected. Ankle, knee, hip, and back pain can all be attributed to foot imbalances.

What shoes can I wear my orthotics in?

The answer depends on the type of orthotic device prescribed or needed to address your foot disorder. We generally dispense an ultra biomechanically-controlling orthotic device as your first pair. These orthotics may be larger than expected because they are fabricated to serve you better than any other ever has. Orthotics are only as good as the shoes in which they sit. Shoes hold the orthotics in the proper place on the foot; therefore, shoes can either maximize or limit the value of your device. Wearing them in a sneaker or an extra depth dress shoe may be your only option at first. Later on, when you have fallen in love with your orthotics, you may request a slimmer dress pair of orthotics be made. Although the slimmer pair can fit into a larger variety of shoes, please understand that this smaller orthotic may compromise the full effect of the orthotics but are a great, part-time solution.

Can my orthotics be placed from shoe to shoe?

Yes, as long as the shoes are similar in shape, length, and depth. For example, switching from a running shoe and a hiking boot should work fine.

How long will my orthotics last?

We recommend your orthotics be refurbished once per year. They generally will have compressed to the point of replacing after 2 - 3 years of wear.

What kind of orthotics do you make?

We use several materials to make orthotics. The materials chosen depends on the patient’s foot structure, pathology, level of activity, age and physical condition, and needs.

How do I clean my orthotics?

Use a damp cloth with a mild soap to wipe them clean and then let them dry at room temperature. Be aware that your orthotics will absorb water and can ruin the device if they become too wet.

How do you take my foot impressions?

An impression of your foot is taken, either weight bearing or non-weight bearing, to assist in the creation of the custom orthotics. Your foot type and diagnosis will help determine which is the most appropriate way of capturing an impression of your feet.

How long does it take to make my orthotics?

Because we make the orthotics on-site, we are able to have you return within a few business days for your fitting. We offer "same-day" appointments for patients that have to travel an hour or more away from our office. Same-day appointments are limited to Tuesdays and Wednesdays and are not always available. Please ask about this service when making an appointment.

Do you sell/make orthotics for children?

We sell pre-fabricated orthotics for children called littleSTEPS® (Click here to learn about littleSTEPS® ). We also make custom foot orthotics for children when a prescription is given.

Do I have to pick up my orthotics personally?

Yes – On your fitting appointment, we size and fit your custom orthotics to your footwear (recommendations will be given on the initial visit)and will make any necessary adjustments. We also give you some very important break-in instructions and answer any questions you may have.

How will I know when my orthotics need to be adjusted?

Your orthotics will breakdown after extended wear and you may begin to begin to experience pain or discomfort in your feet, legs, hips or lower back. On an adjustment visit, we will determine if your discomfort is a result of either orthotic or shoe breakdown. We are able to make most orthotic adjustments on this visit and will inform you if the shoes need replacement.